An effective project manager who provides project leadership by leveraging a technically focused base of previous experiences. This position is responsible for planning, leading, and delivering complex Information Technology projects on time, within budget, and with high quality. The project manager drives the collaboration with business area(s), IS, master franchisees and technology vendors to ensure that all project participants are effectively communicating and executing tasks as specified in the project plan. This role does not have direct reports, but does lead a group of cross functional resources to meet clearly defined system objectives.
Leads the development of strategic plans for international markets' Pulse point-of-sale (POS) and global online ordering (GOLO) deployments
Works with cross functional resources to ensure Pulse and GOLO project tasks are completed based on a set of objectives (scope, delivery and technical approaches, risk, assumptions, staffing plans, other cost, and ongoing operational plans and cost).
Responsible for ensuring all steps across many cross functional project resources are in sync.
Oversee master franchisee/vendor relations to ensure that service expectations are met or exceeded
Monitors project metrics for significant deviations in quality, cost, or schedule
Monitors and reports all project risks and issues; leads mitigation and resolution efforts to limit risks; escalates as needed
Facilitates status meetings
Assists in establishing, enabling, and improving project management and software development methodologies, procedures and policies
Performs other duties as assigned
Bachelor's degree in computer science, information technology, engineering, business administration or related field
Strong project management, leadership, and organization skills
Microsoft Office including Project, Word, Excel, Visio, PowerPoint, and Outlook
Candidate must be thorough and detail-oriented
Candidate must have ability to travel internationally
Candidate must be pro-active and have the ability to work independently and with minimal supervision
Able to work on multiple priorities in a deadline-driven environment
Must be able to remain calm in pressure situations and adapt quickly to change
3 – 5 years project leadership in a deadline driven environment
eCommerce and POS solutions experience preferred
Familiarity with managing technical projects is a plus
Fluency in a second language is a plus
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