Job Description

Health Coach

Reproductive Health Medicine & Gynecology (RHM) provides restorative medical care for gynecological, reproductive, and fertility health needs throughout a woman's reproductive continuum, from puberty through menopause. RHM's medical protocols promote the dignity of the human person and prioritize the health and well-being of the whole person.

The Health Coach provides individualized health coaching to RHM and RHI patients while supporting patient engagement, communication, scheduling, and care coordination. This role manages a personal appointment calendar and serves as a responsive point of contact for patients participating in health coaching services.

Responsibilities

Health Coaching and Patient Engagement

• Provide health coaching appointments to RHM patients.
• Support patients in developing and working toward individualized health and wellness goals within the scope of the Health Coach role.
• Develop strategies to engage and encourage appropriate patients to participate in health coaching services.
• Follow up with patients regarding questions, needs, and next steps related to health coaching.
• Maintain timely, professional, and compassionate communication with patients.

Patient Coordination and Administrative Support

• Coordinate patient scheduling, inquiries, and communication related to health coaching services.
• Manage a personal appointment calendar and maintain accurate scheduling information.
• Respond to and coordinate incoming and outgoing patient inquiries and communications within 24 hours.
• Collect, organize, and appropriately file patient forms and documentation.
• Manage incoming and outgoing faxes and emails related to assigned responsibilities.
• Maintain accurate and organized patient information in accordance with RHM policies and applicable privacy requirements.
• Collaborate with RHM team members to support continuity of patient care and an efficient patient experience.
• Perform other related duties as assigned.

Qualifications

Required

• Completion of a health coaching, nutrition, or related certification program.
• Alignment with the mission of RHM, including recognition of the dignity of every human person from conception through natural death.
• Excellent communication and interpersonal skills.
• Exceptional attention to detail.
• Strong organizational and time-management skills.
• Ability to prioritize and efficiently manage multiple responsibilities in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Working knowledge of general administrative and clerical procedures.
• Intermediate computer and software proficiency.
• Ability and willingness to learn new technology and software platforms, including Microsoft Teams, athenahealth, and RingCentral.

Preferred

• Experience in a healthcare, medical office, health coaching, nutrition, or patient-facing environment.
• Working knowledge of healthcare insurance processes and medical terminology.

Benefits

This is a part time position so is not eligible for full a full benefit package. The following is a list of our part time staff benefits:

• 24hrs of PTO accrued every 500 hours worked
• Some part time staff are eligible to participate in our 401K program after one year of employment.

Reproductive Health Medicine & Gynecology is an equal opportunity employer.

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