Leading a team of Care Coordinators, the full-time Care Coordinator Supervisor will manage daily operations to ensure high-quality care coordination services are delivered via phone, chat, and email, while providing leadership, coaching, and oversight to support program participants effectively. Key Responsibilities Lead, supervise, and develop a team of Care Coordinators to ensure effective participant care coordination and follow-up services Monitor team performance and service quality to ensure compliance with established service level agreements and program requirements Analyze operational metrics and participant feedback to identify opportunities for continuous improvement and implement process enhancements Required Qualifications Bachelor's degree in Psychology, Social Work, Sociology, Human Services, or a related social science discipline Minimum of five years relevant experience, including three years in call center customer service and two years in a supervisory role Demonstrated knowledge of contact center operations and customer service best practices Strong leadership and employee development skills U.S. citizenship and fluency in English required
...Job Description Job Description Assistant General Manager - Crumbl Cookies Are you self motivated and looking for more than just a paycheck? If thats you keep reading. Its more than a bakery. It's more than retail. At Crumbl Cookies we are cultivating an...
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Job Description The Custodial Services Lead Worker cleans and maintains assigned area(s) to meet customer and client satisfaction and may be responsible for oversight or delegation of responsibilities within the cleaning services operation. Essential functions and responsibilities...
...supervisory staff; creates and maintains a safe working environment and conditions that adhere... ...to the responsibilities of the pharmacy technician, the Senior Pharmacy Technician receives... ...time off package to maintain a healthy home-work balance. For more information...
Sales Engineer Join a team with over 50 years of leadership in the HVAC industry, built on innovation, quality, and customer satisfaction. Responsibilities Customer Engagement: Develop relationships with prospective clients, present product solutions, and prepare...